Privacy Policy & Terms of Use

Xhausts Performance
Effective Date: 01/01/2025

1. Introduction

Welcome to Xhausts Performance. We are committed to protecting your privacy and ensuring a secure and seamless experience when you visit our website, purchase our products, or engage with our services. This document serves as both our Privacy Policy and Terms of Use, outlining how we collect, process, and protect your data, as well as the terms that govern your use of our website and services. By using our website and services, you acknowledge and agree to the practices outlined in this policy.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Secure payment details required to process transactions (we do not store full card details; payments are handled by third-party payment providers).

  • Technical Information: IP address, browser type, operating system, and other website usage data collected via cookies.

  • Communication Data: Any messages, inquiries, or interactions submitted via our website, email, or other communication channels.

  • Marketing Preferences: Your choices regarding promotional emails, offers, and updates.

3. How We Use Your Information

We use the collected data to:

  • Process and fulfill orders, including payment verification, shipping, and handling.

  • Provide customer support and respond to inquiries efficiently.

  • Enhance our website, products, and services based on customer feedback.

  • Send promotional emails, offers, and newsletters (with your consent).

  • Prevent fraud, ensure security, and comply with legal obligations.

  • Customize your browsing experience to enhance usability.

4. How We Share Your Information

Your personal data will never be sold, traded, or rented to third parties. However, we may share your information under the following circumstances:

  • Service Providers: Trusted third-party partners who assist with payment processing, order fulfillment, website hosting, and marketing.

  • Legal Compliance: If required by law or necessary to protect our business, rights, safety, and property.

  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new business entity.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to safeguard transactions, and we work with secure payment processors to ensure financial data remains protected. While we take every precaution to secure your data, no online system is entirely risk-free. We encourage users to adopt their own security measures when sharing personal information online.

6. Your Rights & Choices

You have the right to:

  • Access & Correction: Request access to your personal data and update any inaccuracies.

  • Data Deletion: Request the removal of your data, subject to legal and operational obligations.

  • Marketing Preferences: Opt out of promotional emails at any time by clicking the "unsubscribe" link in our emails or contacting us.

  • Cookies Management: Adjust your browser settings to refuse cookies (note that this may impact website functionality).

To exercise these rights, please contact us at sales@xhausts.co.uk.

7. Cookies & Tracking Technologies

We use cookies and tracking technologies to improve user experience and monitor website performance. These include:

  • Essential Cookies: Required for basic website functionality.

  • Analytical Cookies: Provide insights into site traffic and usage.

  • Marketing Cookies: Used to personalize promotions and advertisements.

By using our website, you consent to our use of cookies. You can modify your cookie settings through your browser preferences.

8. Terms of Use

8.1 Acceptance of Terms

By accessing and using our website, you agree to comply with these Terms of Use. If you do not agree, please do not use our site.

8.2 Intellectual Property

All content on this website, including logos, images, product descriptions, and text, is owned by Xhausts Performance and is protected by copyright laws. You may not reproduce, distribute, or use any content without prior written consent.

8.3 Product Information & Availability

We strive to ensure that product descriptions and pricing are accurate. However, errors may occur, and we reserve the right to correct them without prior notice. Due to the custom nature of our products, availability is subject to stock levels and production timelines.

8.4 Order Processing & Payments

Orders are only confirmed once payment is successfully processed. We reserve the right to refuse or cancel orders due to:

  • Suspected fraudulent activity.

  • Payment authorization issues.

  • Errors in pricing or product descriptions.

8.5 Shipping Policy

Our standard shipping time is 7-10 working days, depending on stock availability. Since our exhaust systems are often custom-made, delays may occur in rare circumstances. Customers will be notified of any unexpected delays.

8.6 Returns & Refunds

Due to the specialized nature of our products, we only accept returns under the following conditions:

  • The item received is damaged or not as described.

  • Returns must be requested within 14 days of delivery, and items must be unused and in original packaging.

  • Customers must provide proof of purchase and photographic evidence of any damages.

Refunds will be processed once the returned item is inspected. Shipping costs are non-refundable unless the return is due to an error on our part.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or security practices. We encourage users to review the policies of any external sites they visit.

10. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will take immediate steps to delete it.

11. Changes to This Policy & Terms

We reserve the right to update this Privacy Policy & Terms of Use at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website and services after modifications implies acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

12. Contact Us

For any inquiries related to privacy, data protection, shipping, returns, or terms of use, please contact us:

Xhausts Performance
📧 Email: sales@xhausts.co.uk
📞 Phone: 07756634624
🌍 Website: www.xhausts.co.uk

By using Xhausts Performance, you acknowledge and agree to our Privacy Policy & Terms of Use.